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Shipping - Pick up - Payment - Returns
Shipping: Dispatch conditions
Deliveries are made within Switzerland and Liechtenstein.

Dispatch costs (inclusive of legally applicable VAT)
Deliveries within Switzerland and Liechtenstein: We charge lump sum shipping costs of CHF 8.00 (CHF 6.00 for small parcels) per order with the exception of merchandise sent as bulky goods (poles, mats). For bulky goods we charge CHF 28.00 per parcel.
If you order several poles or mats we will charge CHF 56.00 for the whole transport (CHF 128.00 for X-Pole Stages).

Delivery periods
Unless any other period is specified in the item description, the product is sent in Switzerland within 1 day after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation). Please note that deliveries are not made on Sundays and other holidays.
Pick-up Service:
You can pick up your orders directly from our stock. Please select 'Pick up' as shipping method and we will charge you no shipping costs. As soon as your order is ready we will send you an email.

Pick-up adress:
   poleware trading gmbh
   c/o Murghof Werkstätten
   Altweg 4
   8500 Frauenfeld
    Monday-Friday
   8am to 11am
   1pm to 4pm
Payment: Payment by Card or PayPal: In our online shop we accept the following payment types: Mastercard, Visa, Postcard and PayPal. There will be no additional commission. If you decide to cancel your order, you will get a credit voucher for the whole amount.

Payment in advance: You make your payment via Online Banking, in your bank or at the post. You will receive the information concerning your payment after having ordered by email. As soon as your payment has been affected either the dispatch will be caused or you can come and pick up your products.

Our account details :
PostFinance, Konto 85-697739-6, IBAN: CH7009000000856977396 BIC: POFICHBEXXX

Returns / Stock: If the article does not meet your expectations you have the right to return the product within the legal term of 30 days after receiving the product. The packaging and the article may not be damaged (no scratches, dirt or other signs of use). Please try shoes on a soft floor like a carpet and clothes over your underwear.

At your order (on poleware.ch) you can find a return mailing label for print out. Please send the product with the label to the indicated address and add your name and the order number.

For the product sent back you will receive a voucher. If you prefer a refund on your card or bank account please answer the mail with the voucher.

Products not subject to return:

  • Clothes worn directly on the skin (like underwear)
  • Soiled clothes (i.e. traces of deo)
  • CDs/DVDs, books
  • Special orders (spare parts etc.) and consumables

Please send returns to:
   poleware trading gmbh
   c/o Murghof, Spedition
   Balierestrasse 29
   8500 Frauenfeld
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